To place an order at our shop, you must be at least 18 years old.

Your order will be shipped no later than 5 business days after we have received your order.

ORDER CONFIRMATION

When we have received your order, we will send you an email confirming your order.

RIGHT OF CANCELLATION

As a customer, you have 14 days right of cancellation when you place an order at Romdeluxe.dk. The right of cancellation expires 14 days after the day on which you have received your order. Within 14 days upon receipt of your order you must inform us whether you wish to cancel your purchase. Please notify us on email on info@romdeluxe.dk. You cannot cancel your purchase just by refusing to accept the delivery without clearly informing us on this matter.

Please note: That we cannot refund the shipping costs if you cancel your purchase. Please note: You will lose your right of cancellation if you break the seal/packaging on items that are not suitable for return for health or hygiene reasons. This also applies if the product value has decreased, or if the product has been stored incorrectly.

Tastings are not covered by the right of cancellation in accordance with the Danish “Act on Certain Consumer Contracts” § 17 sub-clause 2, cf. § 9 sub-clause 2 no. 2a.

RETURN

The items must be returned within 14 days.

You must return your order to us without undue delay and no later than 14 days after you have informed us that you wish to cancel your purchase. You must pay the direct costs in connection with the return of your order. You bear the risk of the item from the time of delivery.

Refund of the purchase amount: If you wish to cancel your purchase, we will refund the amount which you have paid to us, minus the shipping costs. In case the value of the item has decreased, for which you are liable, your right of cancellation cannot be exercised.

We will refund your purchase amount by using the same payment method which you used for the original transaction unless expressly agreed otherwise.

We will refund your payment once we have received your returned item. We neither accept packages without distribution nor packages sent COD. The return label is available above the terms and conditions of sale at the bottom of the front page.

DEFECTS / ERRORS

If there are any defects or errors upon the receipt of the order, this must be noted on the consignment note immediately. Subsequently, you must contact us as soon as possible.

WARRANTY / RIGHT OF COMPLAINT

The rules on defects laid down in the Danish Sale of Goods Act apply for purchase of items. When you place an order with us, as a consumer, you have 24 months warranty. Thus you, depending on the specific situation, can have your faulty item exchanged or have the amount partially or entirely refunded. It is a requirement that the complaint is justified, and that the defect is not caused by incorrect use of the product or any other injurious behaviour, including incorrect storage.

You must file the complaint as soon as possible after the discovery of the defect. Any filing of complaint made within 14 days after the discovery of the defect will always be considered filed in due time.

If your complaint is justified, we will refund your (reasonable) shipping costs. The item must always be returned in protective packaging, and you must make sure that you get a receipt for the shipment so that we can reimburse your shipping costs. This only applies in Denmark.

When you return the item, please describe the problem as detailed as possible.

Romdeluxe.dk will ship your order with a postal/carrier service within 5 business days upon receipt of your order. If you place your order before 12.00 (noon), this day will count as a delivery day. We always send orders to Dropbox, where possible, in order to ensure the most efficient delivery as home deliveries often involve more days of delivery than with Dropbox.

DELIVERY COSTS

When placing an order, the shipping costs are based on the current shipping prices of the Danish postal service, Postnord.

RISK OF GOODS

The risk of goods ordered on romdeluxe.dk passes to you as a consumer on the time of delivery.

YOUR PERSONAL DATA

When you place an order with us, we collect the following data about you: Email address, name, postal address, postcode, city, and telephone number.
The purpose of collecting such information is to send you order confirmations and invoice copies on email as well as to deliver any ordered products to you on your right address. This information is not transmitted encrypted to romdeluxe.dk. The registered information will be stored for five years according to the applicable Danish Bookkeeping Act regarding storage of accounting records. Thus, information will be erased after five years.

Moreover, Romdeluxe.dk is obliged not to use your information for any other purposes than providing you with our products.

We will not disclose your information to any other natural or legal persons or companies unless you have given us your express consent to do so. The data controller is the current board of managers.

Furthermore, we collaborate with other companies which store and process data. These companies only process information on our behalf and cannot use the data for their own purposes. We only collaborate with data processors within the EU or in countries that can protect your data adequately.

As a registered user at Romdeluxe, you always have the right to object to the registration. In addition, you have the right to access/inspect the data we hold about you. In accordance with the applicable regulations on personal data, you have such rights, and any enquiries related thereto must be directed to: info@romdeluxe.dk. We reserve the right to offer you the opportunity to submit to our newsletter, which we send when we have relevant news for you.

RIGHT TO COMPLAIN

If you wish to complain about your purchase, please contact info@romdeluxe.dk.

If you reside in another EU country than Denmark, you can lodge your complaint to the online complaint portal under the EU Commission here – http://ec.europa.eu/od.

ADDRESS AND BUSINESS REGISTRATION NUMBER (CVR)

Romdeluxe.dk, Romdeluxe, Ørstedsgade 84, DK-6400 Sønderborg, CVR no. DK37861979, info@romdeluxe.dk – tel.: + 45 24 96 55 41

For further information on safety, rights, obligations, and procedures regarding online shopping, please visit the website for the e-mark – the Danish guarantee for secure, transparent online shopping:

https://www.emaerket.dk/

 

Disclaimer world:

When you shop at romdeluxe.dk, you accept and agree to the terms of the alcohol policy applying to the country / territory in which you reside. You are responsible for paying alcohol tax, VAT, and any other taxes to the country / territory in which you reside, if required. All other taxes have been paid in Denmark by romdeluxe.dk.

Disclaimer Sweden:

Genom att handla hos romdeluxe.dk accepterar, godkänner och bekräftar du följande.
– Att du har fyllt 18 år
– Att det för varje köp är ditt ansvar att betala alkoholskatt till Skatteverket i Sverige. Allt annat har romdeluxe.dk
betalat i Danmark. För mer information se

http://www.skatteverket.se/foretagochorganisationer/skatter/punktskatter/alkoholskatt.4.18e1b10334ebe8bc8

000505.html

These terms and conditions of sale were updated on the 4th of June 2018